Shipping Policy
Thank you for shopping with elescents.pk. We strive to provide an exceptional shopping experience, and this shipping policy outlines the process for shipping and delivery of your order.
1. Order Processing Time
Orders are typically processed within 1-2 business days. Please allow additional processing time during peak seasons or holidays. Orders placed after 4:00 PM will be processed the following business day.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
Standard Shipping: 3-5 business days
Express Shipping: 1-2 business days (available for selected areas)
Note: Delivery times may vary depending on the location and external factors.
3. Shipping Costs
Shipping costs will be calculated at checkout based on your delivery address. We offer free shipping on orders over [insert value] PKR within Pakistan.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your order.
5. Shipping Areas
We ship to all areas within Pakistan. Unfortunately, we currently do not offer international shipping.
6. Order Delays
While we strive to ensure timely deliveries, there may be occasional delays due to factors beyond our control, such as weather, customs, or delivery service disruptions. We appreciate your patience and understanding during such times.
7. Damaged or Missing Items
In case your order arrives damaged or contains missing items, please contact us immediately at help.elescents.pk or call 03257987283 within 48 hours of receiving your package. We will resolve the issue promptly.
8. Returns & Exchanges
For more information on returns and exchanges, please refer to our Return Policy page.
9. Customer Support
If you have any questions regarding shipping or need assistance with your order, please feel free to reach out to our customer support team:
Email: help.elescents.pk
Phone: 03257987283
Thank you for choosing elescents.pk!