At elescents.pk, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our refund and returns policy below for a smooth experience.

1. Eligibility for Returns

You may return a product if:

• You received the wrong item.

• The item was damaged or defective upon delivery.

• The item is unused, unopened, and in its original packaging.

• You initiate the return request within 7 days of receiving your order.

Note: Items that have been used, altered, or damaged after delivery are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

• Fragrances or cosmetics that have been opened or used

• Items purchased on clearance or during special promotions (unless defective)

• Gift cards and vouchers

3. How to Request a Return

To initiate a return, please contact our support team with your order number and reason for return:

• Email: help.elescents.pk

• Phone/WhatsApp: 0325 7987283

Our team will guide you through the process and provide return instructions.

4. Return Shipping

• If the return is due to a fault on our part (wrong, defective, or damaged product), we will cover the return shipping cost.

• If the return is due to a change of mind or customer error, the customer is responsible for return shipping charges.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Approved refunds will be processed within 5-7 business days

• Refunds will be issued via the original payment method or bank transfer

• Shipping charges (if any) are non-refundable unless the return is due to our error

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us first for approval.

7. Contact Us

If you have any questions or need further assistance, feel free to reach out:

• Email: help.elescents.pk

• Phone/WhatsApp: 0325 7987283

Thank you for shopping with elescents.pk. We appreciate your trust and support!